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We're launching a new bank, Williams & Glyn in 2017

RBS England & Wales customers will become part of Williams & Glyn when it launches. We'll be updating customers on our journey to Williams & Glyn over the coming months and will let them know, in plenty of time, if there's anything they need to do before. In the meantime it's business as usual and we'll keep looking after our customers as normal.

Find out more

Customers will be at the heart of
Williams & Glyn

The progress we've made

Customers have told us that the reliability of our technology is really important. It's a huge focus for us and we've now completed our technology design and commenced extensive testing.

We've also now submitted our Banking Licence application to our regulators.

Jim Brown has recently been appointed as the new Chief Executive of the part of RBS & NatWest that will become Williams & Glyn in 2017.

What you'll see next

During 2016 you'll start to see and feel even more progress on this journey.

There will be a new Williams & Glyn website; the name above our branches will change and our branch teams will be wearing Williams & Glyn uniforms. But you'll still be a Royal Bank of Scotland customer until we legally separate to become a standalone bank. At that point you'll become a Williams & Glyn customer and be given your new sort code number.

But there's nothing you need to do now and when it happens, there will be very little impact for most customers as the change will be automated and your payments will continue as normal.

Find out how the changes may affect you


Our new Bank Managers are now in place in our branches, with Relationship Bank Managers for our Private customers. They're already making a real difference. You now have one person who can support you with all your banking needs. And we've increased the number of Personal Mortgage Advisers that are here to support you when you want to buy a home. And we're keeping the things you like, such as UK based call centres, our popular digital and mobile banking services and text alerts to help you stay on top of your finances.

Digital Banking available to those aged 11 and over who have an RBS account. Mobile App available on selected smartphones, to RBS customers with Digital Banking and UK mobile number beginning 07.


We've improved our Direct Banking service to give customers a single phone number for all their business banking needs. A team of Business Specialists are available to support with your day-to-day banking, such as general account enquires and transactions - 24 hours a day, 7 days a week.

Working alongside them are a team of Business Managers who'll give customers further support on a number of different areas, such as borrowing requests or new accounts. They're available for longer business hours, Monday to Friday, 8am-8pm and Saturday, 9am-2pm.


We'll provide our customers with access to a team that are empowered to make decisions locally.

We aim to create banking experiences that are built around your needs. That's why we're working hard to simplify our processes, allowing us to focus on serving you well.

We're also investing significantly in our technology. Once fully implemented, our systems will be set up to work independently from RBS.

At launch in 2017, we'll offer a Williams & Glyn version of Bankline, called Corporate Online Banking, helping to make the transition to Williams & Glyn as easy as possible.

To be eligible for Bankline all you need is an RBS business current account.

What’s happening?
Find out about our journey to Williams & Glyn